ThinkDisplay

A:

1. Enter password: 2580

   
   

   2. Press F9 button on the remote control

A:

The corresponding threshold value of the software needs a manual test for the right value.

A:

1. If the mouse can work, while U disk not, you need to check if it plugs into the contrary front USB port.

2. If the USB port cannot work, it may caused by the front USB port terminal.

A:

The noise is created by the external high-power amplifier, it can be cancelled by having an external noise eliminator.

A:

Make sure the corresponding drivers in Windows have installed and selected correctly.

A:

Make sure the sound driver in Windows has installed and selected correctly.

A:

Go to Control Panel - Power Options, change the Time settings as Never.

A:

Go to the underlying software of main board, and then check if the voltage of OPS has been set to LOW/HIGH.

A:

1.The screen glass might be defective.

2. The  T-CON board or COF might be defective.

A：

1. If the backlight is on, while the screen glass off, you can refresh the main board software. If it’s still not working, you need to check the T-CON board, cables, etc.   

   
   

2. If the backlight is off, it caused by the short circuit of the inner strip light.

A：

Windows 1709 or 1803 (educational version, professional version); office2016 version;

requires install corresponding Intel graphics driver in Windows

A:

1.Make sure the Bluetooth has plugged into the front USB port.

2. Make sure the smart pen has power.

3. Make sure the Stylus Driver had installed in Windows.

4. Check if the nib goes blink when pressing the connection button of the stylus pen.

NOTE: If everything is OK mentioned above, but it still cannot connect, pls restart Windows and load the driver again.

A:

1. Make sure the stylus pen has power.

   
   

2. Use the touch overlay software to test the frame, and check if the inbuilt Bluetooth adaptor is normal.

   
   

3. Press the Restart button on the optical stylus pen to start it again, and then try to connect the pen.

A:

Use the scan function of the browser in the Android phone to scan the QR code in the interactive flat panel, and then download the wireless presentation software .

A:

1.Check if the registration of the casting software is activated.

2. Check if the mobile phone supports connect 5G hotspot.

3. Make sure all the authority have been enabled when download the casting software.

4. If the screen cast is still unavailable, please refresh the Android firmware or reset the factory settings.

5. If the 2861 main board can not cast after sign in, it requires reset the factory settings, and connect hotspots for registration.

A:

1.Check if 5G hotspot is enabled.

2. Check if the registration of the casting software is activated.

3. Check if the caster is matched with the Android main board.

4. Check if it has installed the cast driver on computer.

5. If the screen cast is still unavailable, please refresh the Android firmware or reset the factory settings.

6. If the 2861 main board can not cast after sign in, it requires reset the factory settings, and connect hotspots for registration.

A:Use the touch overlay software to test

Use the touch overlay software to test

1. The connection cable of frame is broken.

2. The lamp of the frame is in poor contact.

3. The connection cable of frame is loose.

A:Open Intel graphics driver, set the resolution and refresh rate as: 190*1080 60PHz; 3840*2160 30PHz, and restart OPS after saving your changes.

A:

1. Use the touch overlay software to calibrate

2. Check Pen and Touch under the Control Panel in the Win7 system

NOTE: For the optical touch panel, it requires the user to calibrate the frame on OPS after installation.

A: 1. No sound on the interactive flat panel?
(1) Click the Volume icon in the taskbar’s notification area, and click the Volume Mixer to change the sound player;

(2) If it is still not working, follow the steps: Start > Control Panel > Hardware and Sound, right click on the Realtek High Definition Audio, and choose the command of “Set as the default communication device”; if not, try other modes as the default mode, and test the sound.

(3) For Windows 10 OS, click the Volume icon in the taskbar’s notification area, select the command of "Conexant SmartAudio HD" by the button’s drop-down menu.

2. How to adjust the volume of the Thinkpanel interactive flat panel?
(1) Swipe up at the bottom of the touch screen to bring up the toolbar interface. Click “Vol+" button to adjust it to 100, as shown below:

(2) Click the Volume icon in the lower right corner of the interactive flat panel’s screen, drag the slider to increase/reduce the volume, as shown below:

(3) Adjust the volume of audio or video software.